When we issue payments to customers, sometimes its not deposited by the customer. After three years, such money is considered “Unclaimed Property”. It could be that a cheque payment we issued under a CST plan was never cashed, or a direct deposit was returned to us, and we were not able to locate the customer to find the correct information.
Customers may forget about the money, but we don’t. We’re here to help you recover any Unclaimed Property you may have with us.
You can either call or email us to request a search for Unclaimed Property.
Toll-free: 1 (877) 333-7377
Tel: (416) 445-7377
Email: [email protected]
To help us with our search, we’ll ask you for supporting documents that can be provided as proof of ownership or entitlement
The following provinces have regulations we follow on how to handle Unclaimed Property. At CST Savings, we send a notice to plan owners at their last known address in these provinces 90 days before their money is transferred to the corresponding government agency.
Money that hasn’t been claimed after three years will be sent to Revenu Québec. Visit revenuquebec.ca/en/unclaimed-property/ for more information on how to search for Unclaimed Property and submit a claim with Revenu Québec.
Money that hasn’t been claimed after three years will be sent to the Alberta Tax and Revenue Administration (TRA). Visit https://www.alberta.ca/unclaimed-property.aspx for more information on how to search for Unclaimed Property and submit a claim with the Alberta Tax and Revenue Administration (TRA).
Starting in 2023, we’ll be transferring any money that hasn’t been claimed after three years to the Financial and Consumer Services Commission (FCNB). For more information on New Brunswick’s upcoming Unclaimed Property Program, visit the Financial and Consumer Services Commission (FCNB) website at fcnb.ca/en/unclaimed-property. In the meantime, you can contact us if you think you may have Unclaimed Property with CST Savings.
The BC Unclaimed Property Society has an online searchable database for money that hasn’t been claimed after three years. Visit unclaimedpropertybc.ca/searchp/search/ to start your search. If you find you have Unclaimed Property held by CST Savings, you can contact us directly at 1 (877) 333-7377.